Housing Disrepair Claims Made Simple

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Housing Disrepair Claims Made Simple

We Fight for Tenants, Not Landlords

We specialise in helping tenants like you take action against poor living conditions — and the best part? There are no upfront costs.

We work on a No Win, No Fee basis, so you have nothing to lose and everything to gain.

Mould, defective appliances, water damage and many more faults to your home will attribute to dangerous and uninhabitable living conditions. Your Council/Housing Association is obligated to ensure your home is free from disrepair and remains in a habitable condition.

What We Can Help With:

  • Damp and mould
  • Leaking roofs or windows
  • Broken heating systems
  • Plumbing issues
  • Pests or vermin
  • Structural damage
  • Unsafe electrics
  • ...and much more!
A Process You Can Trust

Why Choose Us to Handle Your Claim?

With years of experience in helping clients secure their rightful compensation, our team specialises in housing disrepair. We’re committed to a quick, straightforward process that’s designed with you in mind. Here’s why thousands trust us with their claims:

Expertise You Can Trust

We assist with seeking repairs, compensation for suffering, or recovery of other entitlements or losses sustained by our clients.

Hassle-Free Process

From start to finish, our process is designed to be quick and simple. With a simple onboarding form and fully digital process, you can focus on what matters.

No-Win, No-Fee Guarantee

We operate on a no-win, no-fee basis, so you don’t pay a penny unless you win your claim. We’re here to take on the risk, so you don’t have to.

Simply complete our online enquiry form, provide images of the disrepair to your home if possible and we will start the assessment of your claim. Our aim is to resolve things swiftly, initiate the repairs to your home and obtain any compensation you may be owed.

Start your claim today and let our experienced team guide you through the process.

Start Your Claim Today
SPECIALIST LAW FIRM

Your Experts in Housing Disrepair Claims

Born from a desire to provide people the understanding and guidance needed to pursue those accountable for your loss. 

From your personal information to your money, we aim to assist those affected by financial mis-selling, undisclosed commissions and blatant dishonesty by helping hold the people at fault accountable.

With an atonishing amount of experience the team at Match Me Legal hold you, the client, at the heart of everything they do.

Trust. Transparency. Triumph.

Read Our Reviews

Informative & friendly

“I would recommend this company to anyone who is struggling with council and apartment issues. I’m very happy with the help they provided in helping me the take the case forward. Very efficient and effective. Most importantly professional and attentive.”

Cecilia – 09 April 2025

Number 1 choice

“Right from the word go they listened, understood my explanation and actioned on it with Barnet Homes. The people who helped me with my case kept me updated and monies owed to me were dealt with efficiently.”

Helen – 07 April 2025

Really good solicitors

“Really good solicitors keep your updated with everything. Answer your queries very fast and I give a big thank you to Mr Rahman who was fighting my case he won and I managed to get my compensation and repairs done. I’m very happy thank you very much.”

Dani – 27 March 2025

Amazing service

“Taha was very good and takes his role very seriously amazing service and kept in touch and kept us updated throughout our claim and was successful with it would highly recommend!”

Sioban – 26 March 2025

Amazing experience

“Our case handler was Abbie Rathbone she was amazing dealing with our case we was kept informed the whole time, I couldn’t rate Veritas solicitors enough they were truly amazing.”

Ann – 04 April 2025

Frequently Asked Questions

What Do I Need to Have a Successful Claim?
  • You must have reported the disrepair to your Council/Housing Association and the landlord has failed to remedy them within a reasonable period of time
  • The disrepair is ongoing

Section 11 of the Landlord & Tenant Act 1985, is one of the main ways in which a repairing obligation is imposed upon landlords; but this does not require your landlord to improve the property or to remedy inherent design defects.

We will approach your landlord with a Subject Access Request (SAR) for Disclosure. This requires your landlord to provide Veritas Solicitors with evidence of your complaints made, by providing copies of e-mails, texts, postal correspondence, or any other means by which you have notified your landlord of the defects to your home.

The law does not say how long reasonable time is. However, it does depend on the nature of the disrepair. If the reason for the disrepair relates to heat or water, it would been deemed ‘Urgent’ and would need to be dealt with almost immediately.

Regarding Housing Disrepair claims, you have 6 years to make a claim from the date the disrepair was first reported to your landlord. In regards to personal injury claims you have a shorter 3-year deadline to issue court proceedings. In regards to a child under 18, the 3-year limit does not begin until the child’s 18th birthday; therefore, until their 21st birthday.

We offer a ‘No-win, No-fee’ service. You are not required to pay anything upfront and in the event that your claim is unsuccessful, you wont have to pay a penny.

  • Compensation is usually awarded directly to the Solicitor; fees and any associated costs are deducted, and the remaining amount made payable to your nominated bank account by BACS mandate.
  • If for any reason you have rental arrears, your landlord may deduct the amount in rental arrears and any remaining monies owed will be transferred to your solicitor, who will take their fees and any associated costs, remaining compensation will be made payable to your nominated bank account by BACS mandate.
  • If your rental arrears exceed the amount of compensation you are owed, this will be deducted from your outstanding balance to reduce the arrears and no compensation will be awarded.

Match Me Legal Limited. Registered Office: Suite F14, Northwick Business Centre, Northwick, Cheshire, CW9 5BF. Company Registration number: 09948730. Match Me Legal Limited is authorised and regulated by the Financial Conduct Authority for regulated claims management services. Our firm’s permission reference number is 838981. You can check this on Financial Services Register at: register.fca.org.uk

You are under no obligation to make a claim using a claims management company. You may be able to make a complaint to the Financial Ombudsman Service or Financial Service Compensation Scheme, without using our services and without paying a fee.